Terms and Conditions



Aluva LLP and its affiliates provide the information contained within this website as per the terms and conditions and policies as outlined in this document.

By accessing this website you agree to these terms and conditions and any other relevant terms and conditions, policies and notices posted or to be posted in the future on this Website, which may be applicable to the whole or, a specific section, of this Website. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.aluva.co.uk Website is provided solely for your personal use.

We reserve our rights to revise these Terms and Conditions or any portion thereof at any time without notice by updating this posting.

References in these Terms and Conditions to "we", "us" and "Aluva” are to Aluva LLP (company number OC388711), registered office 67 Park Hill Road, Croydon, Surrey, CR0 5NG. We are a VAT registered business with registration number GB184430117.

Age Limit

Visitors under the age of 18 should not register with this Website or submit any information to us.


All products are subject to availability. Once an item is sold out, it will be taken off the Website or labeled as such at the earliest opportunity and may not be available again. Prices of products may change from time to time.

Given the seasonal and perishable nature of the majority of our products including in particular our limited edition products, our products and packaging are subject to change or substitution without prior notice and we reserve the right to substitute them for an alternative product of equal or greater value.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable).

If it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will where possible be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values where we have contacted you at the email address or telephone number you provided when placing your order and you have consented to this.

All of our products have a shelf-life of ten (10) calendar days from the date our products are dispatched, unless otherwise specified in the product description, provided that you keep your chocolates/sweets in a cool, dry, odourless place, and out of direct sunlight where the temperature does not exceed 21º C. Humidity should remain below 60%.

Whilst every care has been taken to ensure that the photographic representation, description and specification of each product is accurate and the reproduction of colours is a close representation, variation in the actual goods may occur and is always subject to product availability. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

You should read these terms and conditions carefully before you place an order on this Website as it contains important information about your order.

Acceptance of Orders

You may place an order either online or over the telephone.

Online Orders

Once you have placed an order with us by pressing the 'Confirm Order Button', an email will shortly thereafter be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Aluva. Please contact us within 3 business days if you do not receive an acknowledgement email by calling +44 (0) 844 057 0354. Our lines are open Monday to Saturday 9.00am to 6.00pm (closed on Sunday). Network call charges apply.

Acceptance of an order placed by you online and the completion of the contract between you and Aluva will take place when your order is dispatched.

Telephone Orders

You may place an order over the telephone by calling +44 (0) 844 057 0354. Our lines are open Monday to Saturday 9.00am to 6.00pm (closed on Sunday). Network call charges apply.

For orders placed over the telephone, you will be given a customer reference number as an acknowledgement of your order. Your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched.

Telephone calls may be recorded for security and service monitoring purposes.

Please note that we may not accept your order for a number of reasons including but not limited to:

  • The product you ordered is out of stock - see above.
  • The product you ordered cannot be dispatched within the time frame you have requested.
  • The identification of a pricing or product description error.
  • Failure to obtain authorisation for your payment.
  • Failure to meet the eligibility criteria to place an order set out in the Terms and Conditions.

General Conditions for Gift Hampers, Gift Boxes, Glass Platters and Favours

In addition to all other clauses of these Terms and Conditions, the following terms relate to the purchase of the Hampers, Gift Boxes, Glass Platters and Favours.

The terms ' Gift Hamper', 'Gift Box' ‘Platter’ and ‘Favours’ are defined as a collection of food and/or non-food items packaged in a container such as a favour box, cardboard box, wicker basket, or glassware. The type of container used for each Hamper, Favour Box, Gift Box and Platter is shown on the Website.

Please note that all Hampers, Gift Boxes, Favours and Platters are perishable items and as such the responsibility for the correct and appropriate storage method of the perishable components lie with the recipient.

All products are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item within a Hamper, Gift Box, Favour or Platter, the item will be of equal or greater value than that which it replaces. Packaging presentation may vary. Accessories, props and glassware are not included in the contents, unless specifically stated so.

All Gift Hampers, Gift Boxes, Favours and Platters prices include VAT at the applicable UK rate.

In addition to the Terms and Conditions set out in the section entitled “Delivery”, because we want your Gift Hampers, Favours, Gift Box or Platter to arrive in an immaculate condition, we will only dispatch Hampers, Favours, Gift Boxes or Platters to UK addresses via our Premium Delivery service. We’ll also require notice of at least ten (10) working days to create and dispatch all Favours, Hampers, Gift Boxes or Platters you need. We do not generally hold such merchandise in stock other than display items not for sale; we therefore make these to order. For personalised Favours, Hampers, Gift Boxes or Platters, we’ll require notice of at least 21 working days. Please contact us on +44 (0) 844 057 0354 for more information.

We may be able to send Hampers, Favours, Gift Boxes or Platters outside the UK. Please call us on +44 (0) 844 057 0354 to discuss your requirements. We will endeavour to assist you as much as possible; however, we will be unable to send orders to destinations where local customs restrictions, prohibitions by law, and/or charges, apply. Please note that for International Delivery of Hampers, Favours, Gift Boxes or Platters, Named Day, Next Day and Saturday Delivery is unavailable. Please note that there can be delays caused by Customs and/or other third parties, which are outside Aluva's control.

If an exportable Hamper, Gift Box, Favours or Platter is to be delivered outside of the EU, the VAT content of the price of the Hamper, Favour, Platter or Gift Box (if any), will be deducted. Our products are perishable. We have no control over the temperature or conditions of your order in transit, so cannot accept responsibility for melted/damaged products dispatched for International Delivery.


All prices shown on the Website are in £ sterling and are exclusive of VAT. VAT is added at the checkout stage where a total price inclusive of VAT is listed for payment. Prices may change and offers may be withdrawn at any time.

UK VAT will be deducted (where applicable) from merchandise dispatched to non-EU countries. The deduction will be made before payment is collected. For Hampers, Favours, Platters and Gift Boxes please refer to section entitled “General Conditions for Hampers, Gift Boxes, Platters and Favours”.

Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced/errors may sometimes occur. We will normally verify prices as part of our dispatch procedures prior to acceptance of an order. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

If a product's correct price is higher than the price stated on our website we may at our discretion reject your order without liability to you and notify you of such rejection.

We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order preparation confirmation, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing.

Refunds and Returns

If your products do not arrive within the time frame you paid for (subject to availability and authorisation for payment) or are damaged in any way, we will offer a refund or replacement.

We must be notified of any issues relating to your order where the goods arrive damaged within 48 hours of your delivery date because of the perishable nature of our products. Damage and delay are the only situations where we can offer a refund or replacement. We are not able to accept order cancellations, offer refunds or allow the return of our products due to their perishable nature. If you have any questions or concerns, please Contact us.

For the avoidance of doubt, personalised items or goods that have been made to a customer’s specification cannot be returned expect in the case of damage or delay (subject to availability and authorisation for payment).


We reserve the right to reject any form of personalisation/messages if they are deemed to contain offensive language or are defamatory in nature. Aluva and any associated writers will not be held responsible or liable for any offence caused by any comments.


We accept payment through WorldPay. WorldPay will not reveal your debit/credit card details to us. All orders are positively sanctioned prior to dispatch, so please ensure that the details you provide for payment are correct.

By submitting an order to us through our Website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds £ sterling, If you are ordering from outside the UK, the appropriate exchange rate will apply.

Corporate, Wholesale & Large Orders

We reserve the right to amend delivery charges where necessary for corporate and wholesale orders placed via the Website. The Website delivery options are for consumer orders that do not exceed standard delivery costs. Additional costs will apply where a large number of items are ordered or where delivery to multiple addresses is requested.


These Terms and Conditions and all matters connected with any order you place on our Website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the Website or any order you place on the Website or over the telephone.


We may change these Terms and Conditions at any time. If any of these Terms and Conditions is invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Privacy and Communications

When you place orders online or by telephone, we collect certain personal and transactional information (e.g. name, address, email address) from you. For details on how we use this information, please read our Security and Privacy policy.

To fulfill our obligations to you under these Terms and Conditions, we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

You hereby acknowledge and agree that the Internet is neither private nor secure and that we cannot guarantee correct message routing or promptness of delivery.

Content, Use & Intellectual Property

No information shall be construed as advice. We reserve our rights to make any improvements, changes, substitutions, updates or removals to the information, services, products, applications, features, and/or any other material on this Website including these Terms & Conditions, or to suspend or close this Website or any portion thereof, at any time without prior notice.

We do not represent, warrant or guarantee and are not responsible for the accuracy of any information provided on the Website. You acknowledge that such information and material may contain inaccuracies, omissions or errors. We shall not be bound in any manner by any information contained on the Website and we expressly exclude any responsibility or liability for any such inaccuracies, omissions or errors and for damages arising from the use of the information on the Website.

We do not represent or warrant that any of the functions of the Website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Website is provided ""as is"" an accessing the Website is entirely at your own risk.

You must not transmit through or to our Website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

This Website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trade marks, database rights and other intellectual property rights.

You may browse the Website and use its applications and features for non-commercial purposes. You may not alter or modify or add to the material you have access to or remove any copyright, trademark or other proprietary notices from such material. You may not copy, reproduce, distribute, transmit, republish, post, or use any material or portion of the Website except for viewing purposes, without the prior written consent of the Website Owner. These limitations apply to all material on the Website, including but not limited to the texts, images, photos, applications, computer code, audio and video. Nothing contained on this Website should be construed as granting any license or any right to use any intellectual property of the Website owner.

Links to Third Party Websites

This website may include links to third party web sites (""Third Party Websites”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Websites and will not be responsible or liable for any content or services available from such Third Party Websites. You should check the privacy statements and terms and conditions of use of Third Party Websites accessible from this Website. Use or reliance on any external links and the content thereon provided is at your own risk.

Limitation of Liability

Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our Website, neither we (the partnership) nor any of our agents, affiliates, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the Website or our telephone services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the Website or our telephone service (including without limitation, any such loss arising out of or in connection with any order placed on the Website or through the telephone, whether or not accepted by us). Notwithstanding the above, we do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence.

You agree to indemnify us and our agents and officers, partners and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions by you.

We reserve the right to pursue any and all legal and equitable remedies against any user of this Website violating these Terms & Conditions, including but not limited to terminating access to the Website. A waiver (whether express or implied) by Aluva of any provisions of these Terms & Conditions or of any violation by a user of this Website shall not constitute a continuing waiver and that waiver shall not prevent the Website owner from subsequently enforcing any of the provisions of these Terms & Conditions.

Comments and Questions

If you have any questions, comments or concerns arising from the Website or any relevant Terms and Conditions, policies and notices, please email us at info@aluva.co.uk.