Privacy Policy


PRIVACY, SECURITY & COOKIES POLICY


The Website you are assessing is governed by Aluva LLP and this policy sets out the obligations and requirements of users in terms of their privacy, cookies and security. The way, in which Aluva LLP processes, stores and protects user data and information will also be detailed within this privacy policy.

Aluva LLP is registered in England and our company number is OC388711. We are committed to respecting and protecting your privacy. By submitting personal data to this Website you consent to the collection, storage, use and disclosure of such personal data in accordance with the provisions of this Privacy & Cookie Policy.

Aluva Website Privacy and Security

The Aluva Website is committed to ensuring user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Use of Cookies

Aluva LLP Website uses cookies to better the users experience whilst visiting and purchasing from the Website. On the first visit to Aluva LLP this Website asks your permission whether you would like to enable or disable cookies on your computer or digital device assessing the Website. The consent given to enable or disable cookies complies with the legislation requirements for websites to obtain explicit consent from users before leaving behind or reading cookies on a users computer or device assessing the Website.

What are cookies?

Cookies are small files which can be saved to the users computers and can track, save and store information about the users usage on a website. This enables the website to tailor a users experience according to their viewing and use of the website providing a better website experience.

Information we may collect from you

We may collect and process the following data such as any information provided by filling in forms from our Website such as registering to use our Website services or subscribing. We may also ask you for information when entering a competition, or for promotional purposes. All information will be collected with your consent and permission only.

If you contact us we may keep a record of that correspondence and store your contact information.

Why we use cookies

Cookies can provide you with a tailor made customer experience when using our Websites such as for purchasing our personalised chocolate or sweet gifts. We may also use cookies for administration purposes in order to collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Please note: Cookies cannot harm your computer. Aluva LLP shall not store personally identifiable information in the cookies we create, but we do use information gathered from them to help improve your experience of using our site.

Cookies used on this site

Our Website uses ‘Session cookies’. These allow the Website to link your actions during a browser session and also enable us to use the information specific to the current user’s visit of our Website and session. These session cookies expire after a browser session so would not be stored long term and no identifiable information shall be stored.

Privacy and Communications

When you place orders online or by telephone, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy policy.

To fulfill our obligations to you under these Terms and Conditions, we communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

You hereby acknowledge and agree that the Internet is neither private nor secure and that we cannot guarantee correct message routing or promptness of delivery.

We do not represent or warrant that any of the functions of the Website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Website is provided "as is" an accessing the Website is entirely at your own risk.

Comments and Questions

If you have any questions, comments or concerns arising from the Website or any relevant Terms and Conditions, policies and notices, please email us at info@aluva.co.uk.